{"id":3007,"date":"2023-06-07T11:28:39","date_gmt":"2023-06-07T09:28:39","guid":{"rendered":"https:\/\/www.halifax-consulting.com\/br\/?page_id=3007"},"modified":"2025-05-19T10:20:49","modified_gmt":"2025-05-19T08:20:49","slug":"treinamento-de-relacionamento-com-o-cliente","status":"publish","type":"page","link":"https:\/\/www.halifax-consulting.com\/br\/treinamento\/nossos-outros-cursos-de-treinamento-comercial\/treinamento-de-relacionamento-com-o-cliente\/","title":{"rendered":"Treinamento de relacionamento com o cliente"},"content":{"rendered":"<div class=\"container\">\n\t<div class=\"row\">\n\t\t<div class=\"col-lg-12 col-md-12 col-sm-12\">\n\t\t\t<h2 class=\"intro\">\n\t\t\t\t<strong class=\"intro-h2 d-block\">Treinamento de relacionamento com o cliente: Desenvolvimento da &#8220;centralidade do cliente&#8221; nas equipes, orienta\u00e7\u00e3o aos resultados, habilidades de escuta e comunica\u00e7\u00e3o<\/strong>\n\t\t\t\t<p>A &#8220;centralidade do cliente&#8221; &eacute; um fator de diferencia&ccedil;&atilde;o para muitas organiza&ccedil;&otilde;es. Os programas de transforma&ccedil;&atilde;o empresarial tamb&eacute;m criam muitas necessidades de equipes, redistribu&iacute;das no todo ou em parte, em miss&otilde;es de interface com o cliente. Seja clientes externos ou clientes internos, como no caso da implementa&ccedil;&atilde;o de centros de servi&ccedil;os compartilhados. O desenvolvimento de novos modelos de neg&oacute;cios no modo SaaS tamb&eacute;m est&aacute; levando ao surgimento de novas profiss&otilde;es de &#8220;relacionamento com o cliente&#8221;, com o objetivo de aumentar o uso e o consumo de servi&ccedil;os para construir a fidelidade do cliente. Para todas essas profiss&otilde;es, a qualidade da interface com o cliente e, portanto, do relacionamento com o cliente, est&atilde;o se tornando fatores-chave de sucesso.<\/p>\t\t\t<\/h2>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<section class=\"grey p-6 essentiels\">\t\n\t\n\t<div class=\"container\">\n\t\t\n\t\t<div class=\"row\">\n\t\t\t\n\t\t\t<div class=\"col-lg-7 col-md-7 col-sm-12\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3>OS OBJETIVOS<\/h3>\n\t\t\t\t\t<ul>\n<li>Compreender o impacto da postura pessoal na percep&ccedil;&atilde;o da rela&ccedil;&atilde;o com o cliente<\/li>\n<li>Saber ouvir e compreender as quest&otilde;es e motiva&ccedil;&otilde;es de um pedido<\/li>\n<li>Lidar com frustra&ccedil;&otilde;es ou reclama&ccedil;&otilde;es de clientes<\/li>\n<li>Como dar m&aacute;s not&iacute;cias a um cliente<\/li>\n<li>Dizer n&atilde;o e lidar com situa&ccedil;&otilde;es dif&iacute;ceis<\/li>\n<\/ul>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3>AS VANTAGENS DO TREINAMENTO<\/h3>\n\t\t\t\t\t<p>Um formato de aprendizagem combinada de 11 horas misturando e-learning (1h), presencial (7h) e treinamento de gerente (3h)<\/p>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3>PARA QUEM \u00c9 ESTE TREINAMENTO?<\/h3>\n\t\t\t\t\t<p>Todos os tipos de pessoal de vendas, SDR, BDR, pr&eacute;-vendas, gerentes de contas-chave, consultores, gerentes de vendas<\/p>\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"col-lg-1 col-md-1 col-sm-12\">\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"col-lg-4 col-md-4 col-sm-12\">\n\t\t\t\n\t\t\t\t<!-- Notation CPF -->\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"card\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"card-header\">\n\t\t\t\t\t\n\t\t\t\t\t\t\u00cdndice de satisfa\u00e7\u00e3o\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"satisfaction\">\n\t\t\t\t\t\t<label class=\"rating-label\">\n\t\t\t\t\t\t\t<input\n\t\t\t\t\t\t    class=\"rating\"\n\t\t\t\t\t\t    max=\"5\"\n\t\t\t\t\t\t    step=\"0.5\"\n\t\t\t\t\t\t    style=\"--value:4.5\"\n\t\t\t\t\t\t    type=\"range\"\n\t\t\t\t\t\t    value=\"4.5\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<small class=\"text-left\"><em>De 94 coment\u00e1rios<\/em><\/small>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<!-- Bouton VOIR LE PROGRAMME -->\n\t\t\t\t\n\t\t\t\t<p class=\"mt-4\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- true = ouverture lien externe -->\n\t\t\t\t\t<a class=\"btn btn-hx btn-hx-orange d-block\" href=\"https:\/\/forms.zohopublic.com\/andernagroup\/form\/brcontact\/formperma\/QK_89tERotb7PZjGA1CFwHbWouQcjlMbOMwGBh_VvlU\" title=\"Entre em contato conosco em\" target=\"_blank\">Entre em contato conosco em<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<!-- MODALE -->\n\n\n\n<section class=\"block_texte_cta\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\n\t\t\t<div class=\"col-lg-6 col-md-6 col-sm-12 block_texte_cta--contenu\">\n\t\t\t\t\n\t\t\t\tA Halifax Consulting tamb\u00e9m oferece outros cursos de treinamento empresarial adaptados \u00e0s suas necessidades espec\u00edficas. \t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"col-lg-6 col-md-6 col-sm-12 block_texte_cta--bouton\">\n\t\t\t\t\n\t\t\t\t<a class=\"btn\" href=\"https:\/\/www.halifax-consulting.com\/br\/treinamento\/\" title=\"Descubra nossos outros cursos de treinamento\">Descubra nossos outros cursos de treinamento<\/a>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n\n<section class=\"success-single grey\">\n\t<div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"col-lg-7 col-md-6 col-sm-12 p-6\">\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<h3>Casos de sucesso: Allianz<\/h3>\n\t\t\t\t\t\t\t<p>Os inspetores de seguros sempre foram um elo fundamental entre o cliente e a empresa, mas agora veem seu papel evoluindo cada vez mais para as \u00e1reas de vendas e orienta\u00e7\u00e3o.<\/p>\n\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.halifax-consulting.com\/br\/casos-de-sucesso\/allianz\/\" class=\"btn btn-hx btn-hx-ducky\">Leia mais<\/a>\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-lg-5 col-md-6 col-sm-12 p-0\">\n\t\t\t\t\t\t\t<figure class=\"\">\n<!-- \t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.halifax-consulting.com\/br\/wp-content\/uploads\/sites\/4\/2020\/01\/halifax-consulting-success-story-allianz.jpg\" alt=\"image success-story\" \/> -->\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.halifax-consulting.com\/br\/wp-content\/uploads\/sites\/4\/2020\/01\/halifax-consulting-success-story-allianz.jpg\" alt=\"\" width=\"100%\" height=\"\" >\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":988,"parent":2990,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"categories":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Treinamento de relacionamento com o cliente - Halifax Consulting \u2013 BR<\/title>\n<meta name=\"description\" content=\"Os programas de transforma\u00e7\u00e3o empresarial tamb\u00e9m criam muitas necessidades de equipes, redistribu\u00eddas no todo ou em parte...\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.halifax-consulting.com\/br\/treinamento\/nossos-outros-cursos-de-treinamento-comercial\/treinamento-de-relacionamento-com-o-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" 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