{"id":2887,"date":"2023-09-08T11:44:44","date_gmt":"2023-09-08T10:44:44","guid":{"rendered":"https:\/\/www.halifax-consulting.com\/de\/?page_id=2887"},"modified":"2025-06-24T09:36:27","modified_gmt":"2025-06-24T08:36:27","slug":"kundenbeziehung-training","status":"publish","type":"page","link":"https:\/\/www.halifax-consulting.com\/de\/training\/unsere-anderen-kaufmaennischen-trainings\/kundenbeziehung-training\/","title":{"rendered":"Kundenbeziehung Training"},"content":{"rendered":"<div class=\"container\">\n\t<div class=\"row\">\n\t\t<div class=\"col-lg-12 col-md-12 col-sm-12\">\n\t\t\t<h2 class=\"intro\">\n\t\t\t\t<strong class=\"intro-h2 d-block\">Kundenbeziehung Training: Entwicklung der &#8220;Kundenzentriertheit&#8221; der Teams, der Ergebnisorientierung, der Soft Skills des Zuh\u00f6rens und der Kommunikation.<\/strong>\n\t\t\t\t<p style=\"text-align: justify\">Die &#8220;Kundenzentriertheit&#8221; ist f&uuml;r viele Organisationen ein Differenzierungsfaktor. Die Programme zur gesch&auml;ftlichen Umgestaltung bringen auch viele Anforderungen an die Teams mit sich, die ganz oder teilweise auf Aufgaben an der Kundenschnittstelle umverteilt werden. Dabei kann es sich um externe Kunden oder interne Kunden handeln, wie im Fall der Einrichtung von Shared Service Centern. Die Entwicklung neuer Gesch&auml;ftsmodelle im SaaS-Modus f&uuml;hrt auch zur Entstehung neuer Berufe im Bereich &#8220;Customer Relationship&#8221;, deren Ziel es ist, die Nutzung und den Verbrauch von Dienstleistungen zu erh&ouml;hen, um die Kundenbindung zu st&auml;rken. F&uuml;r alle diese Berufe werden die Qualit&auml;t der Kundenschnittstelle und damit der Kundenbeziehung zu Schl&uuml;sselfaktoren f&uuml;r den Erfolg.<\/p>\t\t\t<\/h2>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<section class=\"grey p-6 essentiels\">\t\n\t\n\t<div class=\"container\">\n\t\t\n\t\t<div class=\"row\">\n\t\t\t\n\t\t\t<div class=\"col-lg-7 col-md-7 col-sm-12\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3>DIE ZIELE<\/h3>\n\t\t\t\t\t<ul>\n<li>Verstehen, wie sich die pers&ouml;nliche Haltung auf die Wahrnehmung der Kundenbeziehung auswirkt<\/li>\n<li>Die Herausforderungen und Motivationen einer Anfrage zuh&ouml;ren und verstehen k&ouml;nnen<\/li>\n<li>Mit Frustrationen oder Beschwerden von Kunden umgehen k&ouml;nnen<\/li>\n<li>Wissen, wie man einem Kunden eine schlechte Nachricht &uuml;berbringt<\/li>\n<li>Nein sagen k&ouml;nnen und mit schwierigen Situationen umgehen<\/li>\n<\/ul>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3>DIE PLUSPUNKTE DES TRAININGS<\/h3>\n\t\t\t\t\t<p>Ein 11-st&uuml;ndiges Blended-Learning-Format mit einer Mischung aus E-Learning (1 Stunde), Pr&auml;senzunterricht (7 Stunden) und Manager-Coaching (3 Stunden).<\/p>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3>AN WEN RICHTET SICH DIESE FORTBILDUNG?<\/h3>\n\t\t\t\t\t<p>Alle Arten von Vertriebsmitarbeitern, SDR, BDR, Pre-Sales, Key-Account-Manager, Berater, Handelsmanager.<\/p>\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"col-lg-1 col-md-1 col-sm-12\">\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"col-lg-4 col-md-4 col-sm-12\">\n\t\t\t\n\t\t\t\t<!-- Notation CPF -->\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"card\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"card-header\">\n\t\t\t\t\t\n\t\t\t\t\t\tZufriedenheitsrate\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"satisfaction\">\n\t\t\t\t\t\t<label class=\"rating-label\">\n\t\t\t\t\t\t\t<input\n\t\t\t\t\t\t    class=\"rating\"\n\t\t\t\t\t\t    max=\"5\"\n\t\t\t\t\t\t    step=\"0.5\"\n\t\t\t\t\t\t    style=\"--value:4\"\n\t\t\t\t\t\t    type=\"range\"\n\t\t\t\t\t\t    value=\"4\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<small class=\"text-left\"><em>Zu 128 Auswertungen<\/em><\/small>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<!-- Bouton VOIR LE PROGRAMME -->\n\t\t\t\t\n\t\t\t\t<p class=\"mt-4\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- true = ouverture lien externe -->\n\t\t\t\t\t<a class=\"btn btn-hx btn-hx-orange d-block\" href=\"https:\/\/forms.zohopublic.com\/andernagroup\/form\/decontact\/formperma\/XlIah4lncCRUOHcRkPqBjnowmSCTsFE8SVZgYrw4lQQ\" title=\"Kontaktieren Sie uns, um an dieser Schulung teilzunehmen\" target=\"_blank\">Kontaktieren Sie uns, um an dieser Schulung teilzunehmen<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<!-- MODALE -->\n\n<div class=\"modal fade\" id=\"programme\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"programme\" aria-hidden=\"true\">\n\t\n\t<div class=\"modal-dialog modal-dialog-centered modal-lg modal-dialog-scrollable\" role=\"document\">\n    \t\n    \t<div class=\"modal-content\">\n\t\t\t\n\t\t\t<div class=\"modal-header\">\n\t\t\t\t\n\t\t\t\t<h5 class=\"modal-title\" id=\"prog\">Programme<\/h5>\n\t\t\t\t\n\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\" title=\"\">\n\t\t\t\t\t<span aria-hidden=\"true\">&times;<\/span>\n\t\t\t\t<\/button>\n\t\t\t\t\n    \t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"modal-body\">\n\t\t\t\t\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-lg-12 col-md-9 col-sm-12\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"accordion accordion-programme\" id=\"prog\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"card\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"card-header\" id=\"heading1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<button class=\"btn btn-link btn-block\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1\" aria-expanded=\"false\" aria-controls=\"collapse1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\n\t\t\t\t\t\t\t\t\t<\/div><!-- .card-header -->\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div id=\"collapse1\" class=\"collapse\" aria-labelledby=\"heading1\" data-parent=\"#prog\">\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .card-body -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div><!-- .collapseID -->\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n    \t\t<\/div>\n    \t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n<section class=\"block_texte_cta\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\n\t\t\t<div class=\"col-lg-6 col-md-6 col-sm-12 block_texte_cta--contenu\">\n\t\t\t\t\n\t\t\t\tHalifax Consulting bietet auch andere Verkaufstrainings an, die auf Ihre spezifischen Bed\u00fcrfnisse zugeschnitten sind \t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"col-lg-6 col-md-6 col-sm-12 block_texte_cta--bouton\">\n\t\t\t\t\n\t\t\t\t<a class=\"btn\" href=\"https:\/\/forms.zohopublic.com\/andernagroup\/form\/decontact\/formperma\/XlIah4lncCRUOHcRkPqBjnowmSCTsFE8SVZgYrw4lQQ\" title=\"Mehr erfahren\">Mehr erfahren<\/a>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n\n<section class=\"success-single grey\">\n\t<div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"col-lg-7 col-md-6 col-sm-12 p-6\">\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<h3>Erfolgsgeschichten: Wasser- und Abfallmanagement<\/h3>\n\t\t\t\t\t\t\t<p>Das Unternehmen arbeitet mit einer Reihe von Herstellern und lokalen Beh\u00f6rden zusammen und hat es sich zum Ziel gesetzt, beim Management erneuerbarer Ressourcen neue Standards zu setzen.<\/p>\n\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.halifax-consulting.com\/de\/erfolgsgeschichten\/wasser-und-abfallmanagement\/\" class=\"btn btn-hx btn-hx-ducky\">Weiterlesen<\/a>\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-lg-5 col-md-6 col-sm-12 p-0\">\n\t\t\t\t\t\t\t<figure class=\"\">\n<!-- \t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.halifax-consulting.com\/de\/wp-content\/uploads\/sites\/8\/2020\/04\/halifax-consulting-success-story-Veolia.jpg\" alt=\"image success-story\" \/> -->\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.halifax-consulting.com\/de\/wp-content\/uploads\/sites\/8\/2020\/04\/halifax-consulting-success-story-Veolia.jpg\" alt=\"\" width=\"100%\" height=\"\" >\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":2828,"parent":2865,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"categories":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kundenbeziehung Training<\/title>\n<meta name=\"description\" content=\"Kundenbeziehung Training\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.halifax-consulting.com\/de\/training\/unsere-anderen-kaufmaennischen-trainings\/kundenbeziehung-training\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundenbeziehung Training\" \/>\n<meta property=\"og:description\" content=\"Kundenbeziehung Training\" \/>\n<meta property=\"og:url\" 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