{"id":2745,"date":"2023-02-14T11:42:25","date_gmt":"2023-02-14T10:42:25","guid":{"rendered":"https:\/\/www.halifax-consulting.com\/en\/?page_id=2745"},"modified":"2025-05-14T14:46:41","modified_gmt":"2025-05-14T12:46:41","slug":"customer-relationship-training","status":"publish","type":"page","link":"https:\/\/www.halifax-consulting.com\/en\/training\/our-other-sales-trainings\/customer-relationship-training\/","title":{"rendered":"Customer Relationship Training"},"content":{"rendered":"<div class=\"container\">\n\t<div class=\"row\">\n\t\t<div class=\"col-lg-12 col-md-12 col-sm-12\">\n\t\t\t<h2 class=\"intro\">\n\t\t\t\t<strong class=\"intro-h2 d-block\">Customer Relationship Training: Developing the &#8220;customer centricity&#8221; of teams, result orientation, listening and communication soft skills<\/strong>\n\t\t\t\t<p style=\"text-align: justify\">Customer centricity is a differentiating factor for many organizations. Business transformation programs also generate a lot of needs for teams, redeployed in whole or in part, on customer interface missions. Whether it is external customers or internal customers, as in the case of the implementation of shared service centers. The development of new business models in SaaS mode is also leading to the emergence of new &#8220;customer relationship&#8221; professions, with the aim of increasing the use and consumption of services to build customer loyalty. For all these businesses, the quality of the customer interface and therefore of the customer relationship are becoming key success factors.<\/p>\t\t\t<\/h2>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<section class=\"grey p-6 essentiels\">\t\n\t\n\t<div class=\"container\">\n\t\t\n\t\t<div class=\"row\">\n\t\t\t\n\t\t\t<div class=\"col-lg-7 col-md-7 col-sm-12\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3>The objectives<\/h3>\n\t\t\t\t\t<ul>\n<li>Understand the impact of personal posture in the perception of the customer relationship<\/li>\n<li>Know how to listen and understand the stakes and motivations of a request<\/li>\n<li>To know how to manage customer frustrations or grievances<\/li>\n<li>Know how to break bad news to a customer<\/li>\n<li>Know how to say no and deal with difficult situations<\/li>\n<\/ul>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3>The advantages of the training<\/h3>\n\t\t\t\t\t<p>A blended learning format of 11 hours mixing e-learning (1h), face-to-face (7h) and manager coaching (3h).<\/p>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3>Who is this training for?<\/h3>\n\t\t\t\t\t<p>All types of sales people, SDR, BDR, pre-sales, key account managers, consultants, sales managers.<\/p>\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"col-lg-1 col-md-1 col-sm-12\">\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"col-lg-4 col-md-4 col-sm-12\">\n\t\t\t\n\t\t\t\t<!-- Notation CPF -->\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"card\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"card-header\">\n\t\t\t\t\t\n\t\t\t\t\t\tSatisfaction Rate\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"satisfaction\">\n\t\t\t\t\t\t<label class=\"rating-label\">\n\t\t\t\t\t\t\t<input\n\t\t\t\t\t\t    class=\"rating\"\n\t\t\t\t\t\t    max=\"5\"\n\t\t\t\t\t\t    step=\"0.5\"\n\t\t\t\t\t\t    style=\"--value:4.5\"\n\t\t\t\t\t\t    type=\"range\"\n\t\t\t\t\t\t    value=\"4.5\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<small class=\"text-left\"><em>Out of 94 reviews<\/em><\/small>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<!-- Bouton VOIR LE PROGRAMME -->\n\t\t\t\t\n\t\t\t\t<p class=\"mt-4\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- true = ouverture lien externe -->\n\t\t\t\t\t<a class=\"btn btn-hx btn-hx-orange d-block\" href=\"https:\/\/forms.zohopublic.com\/andernagroup\/form\/encontact\/formperma\/-3olIl8fJXYkv4805gAXuqUh1IPg5V-TOUg2oCpAqFw\" title=\"Contact us to take this training\" target=\"_blank\">Contact us to take this training<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<!-- MODALE -->\n\n\n\n\n<section class=\"white py-6\">\n\t\n\t<div class=\"container-fluid\">\n\t\t\n\t\t<div class=\"row\">\n\t\t\n\t\t\t<div class=\"col-lg-6 col-md-6 col-sm-12\">\n\t\t\t\t<!-- Livre blanc -->\n\t\t\t\t<div class=\"card--livre-blanc navy\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"row p-0 m-0\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-lg-5 col-md-5 col-sm-12 pl-0 pr-0\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<figure class=\"img-simple-success\">\n\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.halifax-consulting.com\/en\/wp-content\/uploads\/sites\/3\/2023\/01\/halifax-consulting-livre-blanc-kam.png\" alt=\"\" width=\"100%\" height=\"\" >\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-lg-7 col-md-7 col-sm-12 card--lb-content\">\n\t\t\t\t\t\t\t<small>eBook<\/small>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3>Key Account Management<\/h3>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.halifax-consulting.com\/en\/download?b=kam-176287363\" title=\"Livre blanc Key Account Management\" class=\"btn btn-hx btn-hx-orange\">Download it<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"col-lg-6 col-md-6 col-sm-12\">\n\t\t\t\t<!-- Success story -->\n\t\t\t\t<div class=\"card--livre-blanc\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"row p-0 m-0\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-lg-5 col-md-5 col-sm-12 pl-0 pr-0\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<figure class=\"img-simple-success\">\n\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.halifax-consulting.com\/en\/wp-content\/uploads\/sites\/3\/2020\/01\/halifax-consulting-success-story-allianz.jpg\" alt=\"\" width=\"100%\" height=\"\" >\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-lg-7 col-md-7 col-sm-12 card--lb-content\">\n\t\t\t\t\t\t\t<small>Success story<\/small>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3>Halifax Consulting supports Allianz<\/h3>\n<!-- \t\t\t\t\t\t\t<p>Insurance inspectors have traditionally been a key link between customer and company but now see their role transitioning more toward sales and coaching.<\/p>\n\t -->\n<!--\n\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\tD\u00e9couvrez comment Halifax Consulting a accompagn\u00e9 Allianz sur le chemin de la r\u00e9ussite\n\t\t\t\t\t\t\t<\/p>\n-->\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.halifax-consulting.com\/en\/success-stories\/allianz\/\" class=\"btn btn-hx btn-hx-orange\" title=\"Read more\">Read more<\/a>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":2780,"parent":2734,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"categories":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Relationship Training - Halifax Consulting<\/title>\n<meta name=\"description\" content=\"The quality of the customer interface and therefore of the customer relationship are becoming key success factors...\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.halifax-consulting.com\/en\/training\/our-other-sales-trainings\/customer-relationship-training\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta 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