{"id":302,"date":"2020-01-02T16:16:00","date_gmt":"2020-01-02T15:16:00","guid":{"rendered":"https:\/\/www.halifax-consulting.com\/?page_id=302"},"modified":"2021-09-30T10:26:31","modified_gmt":"2021-09-30T08:26:31","slug":"construction-materials","status":"publish","type":"page","link":"https:\/\/www.halifax-consulting.com\/en\/success-stories\/construction-materials\/","title":{"rendered":"Construction materials"},"content":{"rendered":"<div class=\"container\">\n\t<div class=\"row\">\n\t\t<div class=\"col-lg-12 col-md-12 col-sm-12\">\n\t\t\t<h2 class=\"intro\">\n\t\t\t\t<strong class=\"intro-h2 d-block\">Challenges<\/strong>\n\t\t\t\tA leading provider of materials and solutions for the construction industry was looking to streamline relations between its clients and administrative services. The goal was to automate the most mundane office tasks to free up staff to focus on sales while ensuring the same high level of professionalism in customer relations across the board.\nThe company also wanted call-centre managers to actively support the upgrade initiative.\n\t\t\t<\/h2>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"container pb-6\">\n\t<div class=\"row\">\n\t\t<div class=\"col-lg-4 col-md-4 col-sm-12\">\n\t\t\t<h4 class=\"key\">100<\/h4>\n\t\t\t<p class=\"key-description\">sales representatives trained<\/p>\t\t\t\t\t\t\t\n\t\t<\/div>\n\t\t<div class=\"col-lg-4 col-md-4 col-sm-12\">\n\t\t\t<h4 class=\"key\">7<\/h4>\n\t\t\t<p class=\"key-description\">regions involved<\/p>\t\t\t\t\t\t\n\t\t<\/div>\n\t\t<div class=\"col-lg-4 col-md-4 col-sm-12\">\n\t\t\t<h4 class=\"key\">12<\/h4>\t\n\t\t\t<p class=\"key-description\">managers trained and supported<\/p>\t\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<section class=\"grey bloc-solution p-0\">\t\n\t<div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-lg-6 col-md-6 col-md-12 p-6\">\n\t\t\t\t<h3 class=\"success-single-titre\">The Halifax Consulting Solution<\/h3>\n\t\t\t\t<p>Deployment was highly dependent on frontline managers, who were first trained in customer relations techniques and distance selling, along with ways to foster team skills, empowering them to subsequently play a very active part in all aspects of the team training programme, including micro-learning follow-up, &#8220;classroom-based&#8221; workshops and reinforcement. Managers were given additional support during their initial individual coaching sessions with employees.<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-lg-6 col-md-6 col-md-12 p-0\">\n\t\t\t\t<figure>\n\t\t\t\t\t<!--<img decoding=\"async\" src=\"https:\/\/www.halifax-consulting.com\/en\/wp-content\/uploads\/sites\/3\/2020\/01\/halifax-consulting-success-story-btp-2-2.jpg\" alt=\"photo success story Construction materials\" width=\"100%\" \/>-->\n\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.halifax-consulting.com\/en\/wp-content\/uploads\/sites\/3\/2020\/01\/halifax-consulting-success-story-btp-2-2.jpg\" alt=\"\" width=\"100%\" height=\"\" >\t\t\t\t<\/figure>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"light py-6\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-lg-12 col-md-12 col-sm-12\">\n\t\t\t\t<h2 class=\"text-center\">\n\t\t\t\t\tKeys to success\t\t\t\n\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-lg-12 col-md-12 col-sm-12 bloc-cles-success\">\n\t\t\t\t<ul>\n<li>Active manager involvement in the initiative.<\/li>\n<li>Digital content adapted to the client context.<\/li>\n<li>Long-term outlook.<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"navy temoignage py-6\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-lg-12 col-md-12 col-sm-12 bloc-cles-success\">\n\t\t\t\t<blockquote>\n\t\t\t\t\t<p>Participants said the programme had really helped develop their customer relations skills. One of the teams was even able to apply newly acquired distance-selling techniques to an ongoing deal. Great result!<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<cite>\n\t\t\t\t\t\tSylvain M.\t\t\t\t\t\t<small>Trainee<\/small>\n\t\t\t\t\t<\/cite>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/blockquote>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>The company was seeking to streamline relations between its clients and administrative services. The goal was to automate the most mundane office tasks to free up staff to focus on sales while ensuring the same high level of professionalism across the board.<\/p>\n","protected":false},"author":4,"featured_media":70,"parent":547,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-success-single.php","meta":[],"categories":[2,3,4],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Construction materials - Halifax Consulting \u2013\u00a0EN<\/title>\n<link rel=\"canonical\" href=\"https:\/\/www.halifax-consulting.com\/en\/success-stories\/construction-materials\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Construction materials - Halifax Consulting \u2013\u00a0EN\" \/>\n<meta property=\"og:description\" content=\"The company was seeking to streamline relations between its clients and administrative services. 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