{"id":2745,"date":"2023-02-14T11:42:25","date_gmt":"2023-02-14T10:42:25","guid":{"rendered":"https:\/\/www.halifax-consulting.com\/en\/?page_id=2745"},"modified":"2023-11-28T10:32:10","modified_gmt":"2023-11-28T09:32:10","slug":"training-klantrelatie","status":"publish","type":"page","link":"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/","title":{"rendered":"Training Klantrelatie"},"content":{"rendered":"<div class=\"container\">\n\t<div class=\"row\">\n\t\t<div class=\"col-lg-12 col-md-12 col-sm-12\">\n\t\t\t<h2 class=\"intro\">\n\t\t\t\t<strong class=\"intro-h2 d-block\">Training klantrelaties: Het ontwikkelen van de &#8220;klantgerichtheid&#8221; van teams, resultaatgerichtheid, luisteren en communicatie soft skills<\/strong>\n\t\t\t\t<p>Klantgerichtheid is voor veel organisaties een onderscheidende factor. Bedrijfstransformatieprogramma&#8217;s genereren ook veel behoefte aan teams die geheel of gedeeltelijk worden ingezet voor klantinterfacemissies. Of het nu gaat om externe klanten of interne klanten, zoals bij de implementatie van shared service centers. De ontwikkeling van nieuwe bedrijfsmodellen in SaaS-modus leidt ook tot de opkomst van nieuwe beroepen op het gebied van &#8220;klantenrelaties&#8221;, met als doel het gebruik en de consumptie van diensten te verhogen om klantenloyaliteit op te bouwen. Voor al deze bedrijven wordt de kwaliteit van de klanteninterface en dus van de klantenrelatie de belangrijkste succesfactor.<\/p>\t\t\t<\/h2>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<section class=\"grey p-6 essentiels\">\t\n\t\n\t<div class=\"container\">\n\t\t\n\t\t<div class=\"row\">\n\t\t\t\n\t\t\t<div class=\"col-lg-7 col-md-7 col-sm-12\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3>DE DOELSTELLINGEN<\/h3>\n\t\t\t\t\t<ul>\n<li>De impact van een persoonlijke houding op de perceptie van de klantrelatie begrijpen<\/li>\n<li>Weten hoe je moet luisteren en de problemen en beweegredenen van een verzoek begrijpen<\/li>\n<li>Weten hoe je moet omgaan met frustraties of klachten van klanten<\/li>\n<li>Slecht nieuws brengen aan een klant<\/li>\n<li>Weten hoe je nee moet zeggen en omgaan met moeilijke situaties<\/li>\n<\/ul>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3>DE VOORDELEN VAN DE TRAINING<\/h3>\n\t\t\t\t\t<p>Een blended learning-format van 11 uur met een mix van e-learning (1 uur), face-to-face (7 uur) en managercoaching (3 uur).<\/p>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3>VOOR WIE IS DEZE TRAINING BEDOELD?<\/h3>\n\t\t\t\t\t<p>Alle soorten verkopers, SDR, BDR, pre-sales, key account managers, consultants, verkoopmanagers<\/p>\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"col-lg-1 col-md-1 col-sm-12\">\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"col-lg-4 col-md-4 col-sm-12\">\n\t\t\t\n\t\t\t\t<!-- Notation CPF -->\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"card\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"card-header\">\n\t\t\t\t\t\n\t\t\t\t\t\tSatisfaction Rate\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"satisfaction\">\n\t\t\t\t\t\t<label class=\"rating-label\">\n\t\t\t\t\t\t\t<input\n\t\t\t\t\t\t    class=\"rating\"\n\t\t\t\t\t\t    max=\"5\"\n\t\t\t\t\t\t    step=\"0.5\"\n\t\t\t\t\t\t    style=\"--value:4.5\"\n\t\t\t\t\t\t    type=\"range\"\n\t\t\t\t\t\t    value=\"4.5\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<small class=\"text-left\"><em>Op 128 beoordelingen<\/em><\/small>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<!-- Bouton VOIR LE PROGRAMME -->\n\t\t\t\t\n\t\t\t\t<p class=\"mt-4\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- true = ouverture lien externe -->\n\t\t\t\t\t<a class=\"btn btn-hx btn-hx-orange d-block\" href=\"https:\/\/www.halifax-consulting.com\/nl\/contact-halifax-consulting\/\" title=\"Neem contact met ons op om deze training te volgen\" target=\"_blank\">Neem contact met ons op om deze training te volgen<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<!-- MODALE -->\n\n\n\n\n<section class=\"white py-6\">\n\t\n\t<div class=\"container-fluid\">\n\t\t\n\t\t<div class=\"row\">\n\t\t\n\t\t\t<div class=\"col-lg-6 col-md-6 col-sm-12\">\n\t\t\t\t<!-- Livre blanc -->\n\t\t\t\t<div class=\"card--livre-blanc navy\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"row p-0 m-0\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-lg-5 col-md-5 col-sm-12 pl-0 pr-0\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<figure class=\"img-simple-success\">\n\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.halifax-consulting.com\/nl\/wp-content\/uploads\/sites\/11\/2023\/01\/halifax-consulting-livre-blanc-kam.png\" alt=\"\" width=\"100%\" height=\"\" >\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-lg-7 col-md-7 col-sm-12 card--lb-content\">\n\t\t\t\t\t\t\t<small>Witboek<\/small>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3>Key Account Management<\/h3>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.halifax-consulting.com\/nl\/telechargez-livre-blanc?b=kam-176287363\" title=\"Livre blanc Key Account Management\" class=\"btn btn-hx btn-hx-orange\">Download it<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"col-lg-6 col-md-6 col-sm-12\">\n\t\t\t\t<!-- Success story -->\n\t\t\t\t<div class=\"card--livre-blanc\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"row p-0 m-0\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-lg-5 col-md-5 col-sm-12 pl-0 pr-0\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<figure class=\"img-simple-success\">\n\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.halifax-consulting.com\/nl\/wp-content\/uploads\/sites\/11\/2021\/07\/halifax-consulting-success-story-AirLiquide.jpg\" alt=\"\" width=\"100%\" height=\"\" >\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"col-lg-7 col-md-7 col-sm-12 card--lb-content\">\n\t\t\t\t\t\t\t<small>Succesverhalen<\/small>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3>Halifax Consulting begeleidt Air Liquide<\/h3>\n<!-- \t\t\t\t\t\t\t<p>Air Liquide Industrie wilde alle verkoopteams op een hoger niveau brengen wat betreft de technische aspecten van verkoop en onderhandelingen, met behulp van coaching door teammanagers.<\/p>\n\t -->\n<!--\n\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\tD\u00e9couvrez comment Halifax Consulting a accompagn\u00e9 Air Liquide sur le chemin de la r\u00e9ussite\n\t\t\t\t\t\t\t<\/p>\n-->\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.halifax-consulting.com\/nl\/succesverhalen\/air-liquide\/\" class=\"btn btn-hx btn-hx-orange\" title=\"Lees verder\">Lees verder<\/a>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":2780,"parent":2734,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"categories":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Training Klantrelatie<\/title>\n<meta name=\"description\" content=\"Training klantrelaties: Het ontwikkelen van de &quot;klantgerichtheid&quot; van teams, resultaatgerichtheid, luisteren en communicatie soft skills...\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Training Klantrelatie\" \/>\n<meta property=\"og:description\" content=\"Training klantrelaties: Het ontwikkelen van de &quot;klantgerichtheid&quot; van teams, resultaatgerichtheid, luisteren en communicatie soft skills...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/\" \/>\n<meta property=\"og:site_name\" content=\"Halifax Consulting \u2013 NL\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-28T09:32:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.halifax-consulting.com\/nl\/wp-content\/uploads\/sites\/11\/2023\/02\/customer-rlationship.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2114\" \/>\n\t<meta property=\"og:image:height\" content=\"390\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/\",\"url\":\"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/\",\"name\":\"Training Klantrelatie\",\"isPartOf\":{\"@id\":\"https:\/\/www.halifax-consulting.com\/nl\/#website\"},\"datePublished\":\"2023-02-14T10:42:25+00:00\",\"dateModified\":\"2023-11-28T09:32:10+00:00\",\"description\":\"Training klantrelaties: Het ontwikkelen van de \\\"klantgerichtheid\\\" van teams, resultaatgerichtheid, luisteren en communicatie soft skills...\",\"breadcrumb\":{\"@id\":\"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/#breadcrumb\"},\"inLanguage\":\"nl\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.halifax-consulting.com\/nl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Training\",\"item\":\"https:\/\/www.halifax-consulting.com\/nl\/training\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Onze andere verkooptrainingen\",\"item\":\"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Training Klantrelatie\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.halifax-consulting.com\/nl\/#website\",\"url\":\"https:\/\/www.halifax-consulting.com\/nl\/\",\"name\":\"Halifax Consulting \u2013 NL\",\"description\":\"Un site utilisant Les sites de Halifax Consulting\",\"publisher\":{\"@id\":\"https:\/\/www.halifax-consulting.com\/nl\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.halifax-consulting.com\/nl\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"nl\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.halifax-consulting.com\/nl\/#organization\",\"name\":\"Halifax Consulting\",\"url\":\"https:\/\/www.halifax-consulting.com\/nl\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl\",\"@id\":\"https:\/\/www.halifax-consulting.com\/nl\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.halifax-consulting.com\/wp-content\/uploads\/2020\/06\/Halifax_logo_EN_Transp.png\",\"contentUrl\":\"https:\/\/www.halifax-consulting.com\/wp-content\/uploads\/2020\/06\/Halifax_logo_EN_Transp.png\",\"width\":886,\"height\":886,\"caption\":\"Halifax Consulting\"},\"image\":{\"@id\":\"https:\/\/www.halifax-consulting.com\/nl\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Training Klantrelatie","description":"Training klantrelaties: Het ontwikkelen van de \"klantgerichtheid\" van teams, resultaatgerichtheid, luisteren en communicatie soft skills...","canonical":"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/","og_locale":"nl_NL","og_type":"article","og_title":"Training Klantrelatie","og_description":"Training klantrelaties: Het ontwikkelen van de \"klantgerichtheid\" van teams, resultaatgerichtheid, luisteren en communicatie soft skills...","og_url":"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/","og_site_name":"Halifax Consulting \u2013 NL","article_modified_time":"2023-11-28T09:32:10+00:00","og_image":[{"width":2114,"height":390,"url":"https:\/\/www.halifax-consulting.com\/nl\/wp-content\/uploads\/sites\/11\/2023\/02\/customer-rlationship.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/","url":"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/","name":"Training Klantrelatie","isPartOf":{"@id":"https:\/\/www.halifax-consulting.com\/nl\/#website"},"datePublished":"2023-02-14T10:42:25+00:00","dateModified":"2023-11-28T09:32:10+00:00","description":"Training klantrelaties: Het ontwikkelen van de \"klantgerichtheid\" van teams, resultaatgerichtheid, luisteren en communicatie soft skills...","breadcrumb":{"@id":"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/#breadcrumb"},"inLanguage":"nl","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/training-klantrelatie\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.halifax-consulting.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Training","item":"https:\/\/www.halifax-consulting.com\/nl\/training\/"},{"@type":"ListItem","position":3,"name":"Onze andere verkooptrainingen","item":"https:\/\/www.halifax-consulting.com\/nl\/training\/onze-andere-verkooptrainingen\/"},{"@type":"ListItem","position":4,"name":"Training Klantrelatie"}]},{"@type":"WebSite","@id":"https:\/\/www.halifax-consulting.com\/nl\/#website","url":"https:\/\/www.halifax-consulting.com\/nl\/","name":"Halifax Consulting \u2013 NL","description":"Un site utilisant Les sites de Halifax Consulting","publisher":{"@id":"https:\/\/www.halifax-consulting.com\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.halifax-consulting.com\/nl\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"nl"},{"@type":"Organization","@id":"https:\/\/www.halifax-consulting.com\/nl\/#organization","name":"Halifax Consulting","url":"https:\/\/www.halifax-consulting.com\/nl\/","logo":{"@type":"ImageObject","inLanguage":"nl","@id":"https:\/\/www.halifax-consulting.com\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/www.halifax-consulting.com\/wp-content\/uploads\/2020\/06\/Halifax_logo_EN_Transp.png","contentUrl":"https:\/\/www.halifax-consulting.com\/wp-content\/uploads\/2020\/06\/Halifax_logo_EN_Transp.png","width":886,"height":886,"caption":"Halifax Consulting"},"image":{"@id":"https:\/\/www.halifax-consulting.com\/nl\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.halifax-consulting.com\/nl\/wp-json\/wp\/v2\/pages\/2745"}],"collection":[{"href":"https:\/\/www.halifax-consulting.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.halifax-consulting.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.halifax-consulting.com\/nl\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.halifax-consulting.com\/nl\/wp-json\/wp\/v2\/comments?post=2745"}],"version-history":[{"count":1,"href":"https:\/\/www.halifax-consulting.com\/nl\/wp-json\/wp\/v2\/pages\/2745\/revisions"}],"predecessor-version":[{"id":3500,"href":"https:\/\/www.halifax-consulting.com\/nl\/wp-json\/wp\/v2\/pages\/2745\/revisions\/3500"}],"up":[{"embeddable":true,"href":"https:\/\/www.halifax-consulting.com\/nl\/wp-json\/wp\/v2\/pages\/2734"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.halifax-consulting.com\/nl\/wp-json\/wp\/v2\/media\/2780"}],"wp:attachment":[{"href":"https:\/\/www.halifax-consulting.com\/nl\/wp-json\/wp\/v2\/media?parent=2745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.halifax-consulting.com\/nl\/wp-json\/wp\/v2\/categories?post=2745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}