Customer Relationship Training

Customer Relationship Training: Developing the “customer centricity” of teams, result orientation, listening and communication soft skills

Customer centricity is a differentiating factor for many organizations. Business transformation programs also generate a lot of needs for teams, redeployed in whole or in part, on customer interface missions. Whether it is external customers or internal customers, as in the case of the implementation of shared service centers. The development of new business models in SaaS mode is also leading to the emergence of new “customer relationship” professions, with the aim of increasing the use and consumption of services to build customer loyalty. For all these businesses, the quality of the customer interface and therefore of the customer relationship are becoming key success factors.