Allianz - Halifax Consulting – EN

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Challenges Insurance inspectors have traditionally been a key liaison between customer and company. However, the digitisation of a wide array of tasks has seen their role transition more toward sales and coaching and away from inspections alone. At the same time, the role of in-house trainers as technicians and specialists has also evolved as use of digital training resources has grown.

200

inspectors trained

10

in-house coaches trained

100

“classroom-based” training days avoided

The Halifax Consulting Solution

The inspectors were “coached” to help them become coaches themselves and mentally adapt to their new responsibilities. This involved first coaching in-house trainers for six months, who were then tasked with coaching the inspectors. After initial trials proved successful, the company opted to roll out the initiative nationwide.

Keys to success

Creation of a training centre for instructors with a raft of teaching materials and methods adapted to very specific situations encountered in the field.
The versatile solution was well suited to the itinerant nature of inspectors’ work schedules.

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